Cyber Safety Helpline

Cyber Safety Helpline Header Image

The Cyber Safe Communities Initiative is a culturally inclusive, trauma-aware digital safety program created by NSWCWMA in partnership with the Australian Government’s Act Now, Stay Secure campaign. We offer a free, multilingual, confidential helpline and awareness workshops to support Culturally and Linguistically Diverse (CALD) residents of regional NSW. All services are general in nature and delivered in Urdu, Hindi, Punjabi, and English to foster responsible digital habits and build resilience against cyber risks.

About the Initiative

The Cyber Safe Communities Initiative supports regional, multicultural, and faith-based communities by raising awareness, providing trauma-informed support, and ensuring access to cyber safety tools that are both linguistically and culturally appropriate. Resources include fact sheets, videos, posters, and live-chat tools based on Australian Government guidelines.

Cyber Safety Helpline

● Our helpline offers general cybercrime guidance and awareness, general emotional support for victims of online abuse or fraud, tips on protecting your online identity and personal data, and general referral pathways to government resources.

● All services are delivered in Urdu, Hindi, Punjabi, and English, ensuring cultural sensitivity and accessibility.

● Operating Hours: Monday & Wednesday – 3:00 PM to 12:00 AM (after-hours service)

● Access via Phone, WhatsApp, Zoom, Skype, Microsoft Teams, or our Chatbox on nswcwma.org.au for quick, general guidance.

Supported Languages

  • English
  • Urdu
  • Hindi
  • Punjabi

Service Eligibility

This service is available to CALD residents of regional and remote NSW who are 18 years or older. All advice is general in nature, based on official Australian Government guidance.

Why Cyber Awareness Matters

Rising Cyber Risks: Cybercrime and digital harm are increasing across Australia, especially among seniors, young people, and migrant communities.

Simple Cyber Habits: Enable multi-factor authentication, install software updates promptly, and use strong passphrases to protect your digital identity. These steps align with the Australian Government's Everyday Cyber Security guidance— download the full course (PDF).

Government Partnership: We partner with the Act Now, Stay Secure campaign to ensure resources are aligned with national digital safety standards.

Common Online Threats

Knowing what to look out for is the first step to staying safe online. Common threats include: Phishing (messages pretending to be trusted organisations to trick you into giving personal information); Scams (deceptive schemes using urgent messages or offers that seem too good to be true); Malware (harmful software that can infect your device via links or downloads); and Data breaches (when personal information is accessed without permission).

Program Features

  • Community-based awareness workshops
  • Trauma-informed cyber support
  • Bilingual and translated materials
  • CyberSafeCommunities digital campaign
  • Flyers, posters, videos, and printable fact sheets
  • Chatbox available for fast access to help

Who This Is For

  • Residents of regional and remote NSW
  • Culturally and Linguistically Diverse (CALD) communities
  • First Nations peoples
  • Young adults, seniors, parents, and vulnerable groups
  • Anyone aged 18+ affected by cyber risks, scams, or abuse

Resources Available

Access the full toolkit at Act Now, Stay Secure Campaign.

What To Do If Something Goes Wrong

If you experience a scam, fraud, or cyber incident: report it as soon as possible. Contact your bank or financial provider if money is involved; report scams to Scamwatch. Change passwords for affected accounts, monitor your accounts for unusual activity, and seek support (e.g. IDCARE for identity theft). For a full step-by-step guide, see Everyday Cyber Security: Practical Steps for Australians (Reporting and Recovery lesson).

Contact & Access Support

Email: info@nswcwma.org.au

Mobile: 0433 662 990

Landline: (02) 8413 1353

WhatsApp: 0433 662 990

Chatbox: www.nswcwma.org.au (quick, general questions or help navigating resources)

Privacy, Safety & Information Disclaimer

  • We comply with the Privacy Act 1988 (Cth) and NSW Privacy and Personal Information Protection Act 1998.
  • We do not collect, store, or share personal information unless voluntarily provided for referral purposes.
  • We do not provide legal or financial advice under this program.
  • All advice is general in nature, based on Australian Government guidelines.
  • Information shared is used only with consent and never distributed to third parties.
  • We do not track or store user data, cookies, or IP addresses.

For full details, refer to our Privacy Policy or contact info@nswcwma.org.au.

Sponsored by the Australian Government

This initiative is proudly supported by the Department of Home Affairs under the Act Now, Stay Secure national awareness campaign.

GET IN TOUCH

Head Office – Dubbo

71A TAMWORTH STREET,

DUBBO NSW 2830

Wellington Office

3A CHARLES STREET,

WELLINGTON NSW 2820

PHONE: 02 8413 1353

EMAIL: INFO@NSWCWMA.ORG.AU

business hours

Monday:

Tuesday:

Wednesday:

Thursday:

Friday:

Saturday:

Sunday:

9am-5pm

9am-5pm

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9am-5pm

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The New South Wales Central West Muslims Association acknowledges the First Peoples of Australia as the traditional custodians of the land on which we work. We acknowledge their cultures are living ones, which relate to their ongoing connection to all things living and non-living on land, sea and sky. We pay our respects to their Elders past and present. May the children of today lead us to a brighter tomorrow.