Connecting Seniors After-Hours Helpline
The Connecting Seniors After-Hours Helpline is a free, confidential support service for NSW residents aged 50 and above from Culturally and Linguistically Diverse backgrounds. Available Monday, Wednesday & Friday evenings (5:00 PM–11:00 PM AEST), our qualified multilingual team provides guidance on digital safety, emotional wellbeing and everyday tech assistance in English, Urdu, Hindi and Punjabi, delivered by NSWCWMA.
Service Schedule
● Days: Monday, Wednesday & Friday
● Time: 5:00 PM – 11:00 PM (AEST)
● Where: NSW-wide (Phone & Virtual Support Only)
What You Can Get Help With
🔐 Cyber Safety Awareness: Avoid scams, spam, phishing emails, set strong passwords with two-factor authentication, stay safe on public Wi-Fi and social media, and recognise fake websites. Note: No banking or cryptocurrency support.
📱 Tech Help: Use smartphones, apps, maps and video calling; book appointments online; set up tablets, smart TVs and basic device functions.
🧠 Emotional Support: Private counselling in English, Urdu, Hindi and Punjabi for loneliness, stress or emotional struggles, in a culturally respectful way.
👥 Stay Connected: Join virtual group events, access multilingual support chat, and find local services.
How to Contact the Helpline
Email: info@nswcwma.org.au
Mobile: 0433 662 990
Landline: (02) 8413 1353
WhatsApp: 0433 662 990
Chatbox: www.nswcwma.org.au (quick, general questions or help navigating resources)
Who Can Use This Service?
Seniors aged 50 years and above from CALD backgrounds, living anywhere in New South Wales.
Privacy & Disclaimer
We comply with the Privacy Act 1988 (Cth) and APPs. We will never ask for your full name, financial details, ID numbers, or passwords. Information is handled confidentially and used solely to improve service delivery.
About the Program
Funded by the NSW Government – Department of Communities and Justice and delivered by NSWCWMA, we help seniors stay safe, supported, and socially connected.
GET IN TOUCH
Head Office – Dubbo
71A TAMWORTH STREET,
DUBBO NSW 2830
Wellington Office
3A CHARLES STREET,
WELLINGTON NSW 2820
PHONE: 02 8413 1353
EMAIL: INFO@NSWCWMA.ORG.AUbusiness hours
Monday:
Tuesday:
Wednesday:
Thursday:
Friday:
Saturday:
Sunday:
9am-5pm
9am-5pm
9am-5pm
9am-5pm
9am-5pm
Closed
Closed
The New South Wales Central West Muslims Association acknowledges the First Peoples of Australia as the traditional custodians of the land on which we work. We acknowledge their cultures are living ones, which relate to their ongoing connection to all things living and non-living on land, sea and sky. We pay our respects to their Elders past and present. May the children of today lead us to a brighter tomorrow.